Information HarQen Collects:
User Provided Information: HarQen may collect and process information about you that you provide when engaging with a Site or using a product or service, such as registering with a Site or service, uploading audio files, posting comments, entering contests, subscribing to mailing lists, taking advantage of promotions, and responding to surveys. HarQen will only use your information for the specific purpose for which it was submitted, unless you consent otherwise or as permitted under law. In many cases, you choose the amount of information you supply (e.g., when sending us information through the Sites, you may choose to include only an e-mail address – not a telephone number or mailing address – for replies). There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, where providing the information is mandatory, if you do not provide the personal information you will not be able to engage in that activity.
Information provided in relation to Voice Advantage: Voice Advantage allows companies to use a phone and a simple web-based dashboard to create and distribute custom recorded phone interviews. This application may be used as a survey tool in several different contexts. One example of how Voice Advantage may be used is in the employment context. It permits job candidates to take interviews at their convenience, and enables recruiters to review candidates at any time and share the interviews with colleagues and hiring managers to expedite the hiring process. If you are a candidate, you will be asked to provide certain information including your name, contact details and responses in relation to questions that are designed to ascertain your suitability for a particular post. Your vocal and typed responses will be recorded. HarQen shall maintain, access and provide personal information that you submit to the party that has invited you to participate in the interview. You may later access your interview response, where permitted by applicable laws, but will be unable to amend or delete the contents of your interview responses. If you wish to supplement, amend or provide new responses to the interview questions, you must contact the requesting party.
Information provided in relation to HarQen Live: HarQen Live converts conversations — in all their various forms and languages — into searchable, referenceable and actionable insights, allowing users to dynamically transform any conversation into an interactive synopsis that lives long after a conference call, webinar or presentation has ended. With HarQen Live, users can capture and enrich conversations so greater insight can be retained and shared. HarQen Live allows conversations to be captured as they occur, both visually and aurally, and then enriched collaboratively with notes, tags or uploaded imagery via Smartphones, using classic social media conventions. With this approach, participants can organize the content around key ideas, themes or action items, so the key information is always accessible and sharable. As part of this process, in addition to recording the content of calls, HarQen Live collects certain information from users, including name and contact details such as email address and telephone number.
Cookies: When you visit the Sites, we ask your browser to store small text files containing a string of alphanumeric characters known as a cookie. HarQen uses both session cookies and persistent cookies. If you have chosen to identify yourself on a Site, we use session cookies containing encrypted information to identify you and facilitate your use of the site. Session cookies are required to access much of the content and services offered on the Sites. After you leave our Site and close your browser, a persistent cookie remains. Persistent cookies can be removed by following your help file directions in your web browser. If you refuse our cookies, some features of the Sites may not function properly.
Log Files: HarQen’s servers automatically record certain information (e.g., web request, Internet Protocol (“IP”) address, browser type, browser language, URLs, etc.) that your web browser sends whenever you visit our websites.
Web Beacons: We may employ clear GIFs or Web Beacons to track anonymously how users use the Sites. We may also use Web Beacons in our emails to track which emails are opened by recipients.
How HarQen Uses Information:
HarQen and our affiliates and agents use information obtained from users of the Sites, products and services for the purposes of providing certain services to users. For example, we use your personally identifiable information for purposes including but not limited to:
- operating certain functions of the Sites and functionality in relation to Voice Advantage and other requested products and services;
- sending you notices and updates;
- providing access to your Account;
- confirming purchases;
- tracking customer service;
- resolving service problems;
- correcting errors in the service;
- providing requested information about promotions and sweepstakes;
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- complying with legal obligations and protecting HarQen’s legal rights and interests;
HarQen uses information collected from cookies, Web beacons, and log files to enhance our users’ experience by providing custom, personalized content. We also use this information to monitor the overall effectiveness of our Sites and track metrics (e.g., total number of visitors, pages viewed, etc). HarQen does not disclose or sell personally identifiable information to unaffiliated third parties unless required by law or pursuant to the user’s consent.
HarQen and our affiliates and agents collect and use aggregate voice data, to enhance, and improve the speech recognition and other voice analysis components used to provide the service. Voice data means the audio files, associated transcriptions and log files provided by users of the Sites or generated in connection with the utilization of the services offered through the Sites.
When HarQen Discloses Information:
We do not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
We may share non-personally-identifiable information (e.g., anonymous user usage data, platform types, number of clicks, etc) with third parties to determine usage patterns for certain services, advertisements, promotions, and/or functionality on the Sites.
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with applicable laws (e.g., U.S. copyright law) or respond to a court order, subpoena, or search warrant.
Where HarQen Stores your Personal Information:
The Sites and infrastructure for providing HarQen products and services are hosted in the United States. Data hosted in the United States may also be processed by staff operating in the United States or elsewhere who work for HarQen or for one of our suppliers. If you access a Site or use a product or service from outside the United States, please be advised that your activity on the Site and use of the product or service constitutes your consent to the transfer of your personal information to the United States and to other jurisdictions whose laws may provide less protection for personal data than the laws of the country where you reside. The protection and dissemination of your personal information will be subject to the laws of the United States.
Certified Compliant with EU Safe Harbor Principles:
HarQen participates in the U.S.-EU Safe Harbor Framework, as administered by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information from European Union member countries. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. For further information on HarQen’s compliance with EU Safe Harbor Principles please review our EU Safe Harbor Policy athttps://voiceadvantage.com/privacy_policy. To learn more about the US-EU Safe Harbor Framework, please visit http://www.export.gov/safeharbor/.
Links and Content from Third Parties:
Advertisers and Links to Other Sites:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. The measures include, but are not limited to, firewalls, server authentication, data encryption, user driven security settings, username and passwords. However, please be advised that we cannot guarantee and have no control over the public or third party network through which you send your personal information to our Sites or when using our products and services.
If HarQen learns of an information security breach, we may attempt to notify you via email so that you can take appropriate steps. In addition, HarQen may post a notice on any effected Site(s). Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify via email at firstname.lastname@example.org.
The Sites and our products and services are intended for mature audiences. HarQen does not knowingly collect personal information from children under the age of 18. Children under the age of 18 should not visit any of the Sites nor submit any personal information. Furthermore, HarQen does not knowingly use or distribute personal information regarding children under the age of 18. If HarQen obtains actual knowledge that it has collected personal information about a child under the age of 18, that information will be immediately deleted from our servers.
Please contact HarQen at: email@example.com with any questions or comments about this Privacy Statement or write to:
HarQen, Inc. Attn: Privacy Officer 300 N Corporate Drive Suite 340 Brookfield, WI 53045 Email: support@HarQen.com
US / EU Privacy Shield
Introduction / Activities of the Company
The company collects and processes audio, video, and text responses relating to an individual's interests or abilities. The gathered information is made available in a secure environment for the client corporation to conduct evaluations. The company can, at the request of the client corporation, disclose candidate responses to third parties for evaluation such as professional assessment firms, third party hiring managers, or subject matter experts.
To learn more about the Privacy Shield program, please visit
Name of Organization: HarQen Mailing Address: HarQen, attn: Privacy Officer 300 N Corporate Drive Suite 340 Brookfield, WI 53045 Email Address: firstname.lastname@example.org Email Subject: Attention Privacy Officer
Telephone: +1 414-755-1962
“Personal Information” means information that (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual.
“Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual’s health.
Effective date of implementation
The Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. The Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Personal Information for a purpose other than for which it was originally collected. The Company has developed notice and accompanying opt-in policy that requires the individual whose Personal Information the Company will receive to specifically opt-in or, alternatively, refuse to consent to the collection of such data.
Choice / Right to Limit Use
The Company will offer individuals the opportunity to choose whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. The Company shall treat Sensitive Personal Information received from an individual with a similar level of care as the individual would treat it.
Prior to disclosing Personal Information to a third party, the Company shall notify the individual of such disclosure and allow the individual the choice of such disclosure. The Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection. As part of the Company’s opt-in policy, the individual will be asked to consent to the transfer of certain Personal Information to the Company’s client.
The Company shall take reasonable steps to protect the Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. The Company has put in place appropriate physical, electronic and managerial/administrative procedures to safeguard and secure the Personal Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Though the Company will take reasonable steps to ensure the privacy and security of the Personal Information, it cannot guarantee the security of Personal Information on or transmitted via the Internet. The Company shall make individuals aware of this limitation and to the extent data is transmitted via the Internet, the individuals will be asked to consent to such transmission.
Data Integrity / Corrections
The Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, the Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use. The Company will take reasonable steps to correct any inaccurate or incomplete data it may find while processing the Personal Information and may ask the individual to update and/or supplement the Personal Information held by the Company.
Access to Individuals
The Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated. The individual may not be granted access to work product of the Company, but will be given access to the Personal Information upon which the work product is based. An individual may submit Personal Information to the Company from time to time for certain specific purposes. The individual may not be able to access such Personal Information once it is submitted to the Company.
Human Resources Data
The company commits to respect the Principles regarding Human Resources Data. This may require coordinating with the EU employers providing access to this data.
For the specific statutory body that has jurisdiction to hear any claims against the organization regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy, please contact our privacy officer to identify a local DPA that may be available for additional assistance. The company may be able to assist in identifying an appropriate entity for a specific region.
The Company has further committed to refer unresolved privacy complaints under the US-EU Privacy Shield Principles to an independent dispute resolution mechanism, the EU DPA in your location. If you do not receive timely acknowledgment of your complaint (within 45 days), or if your complaint is not satisfactorily addressed by the Company, please visit the following site for additional recourse
The company is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).
Information Subject to Other Policies
Name of any privacy program in which the organization is a member
US / EU Privacy Shield
Method of Annual Verification
The independent recourse mechanism that is available to investigate unresolved complaints
Contact the DPA in your jurisdiction.
Recourse, Enforcement, and Liability
The company remains responsible and liable under the Privacy Shield Principles as works with third parties in the processing of personal data, unless the company can prove that it is not responsible for the event giving rise to the damage.
The company elects to satisfy the requirement in points (a)(i) and (a)(iii) of the Privacy Shield Recourse, Enforcement and Liability Principle by committing to cooperate with the DPAs.
The company commits to cooperate with the DPAs in the investigation and resolution of complaints brought under the Privacy Shield.
The company commits to cooperate with the DPAs with regard to human resources data transferred from the EU in the context of the employment relationship.
The company will comply with advice given by the DPAs where the DPAs take the view that the organization needs to take specific action to comply with the Privacy Shield Principles, including remedial or compensatory measures for the benefit of individuals affected by any non-compliance with the Principles, and will provide the DPAs with written confirmation that such action has been taken.
As an organization that is committing to utilize the EU DPAs, the company supports EU DPA panels through the United States Council for International Business, which has agreed to act as trusted third party for this purpose.
Availability and Amendments